About me

Hi, I'm Sneh, a passionate and dedicated Computer Science student at Ontario Tech University, with an expected graduation date of April 2027. My journey into technology has been fueled by a deep interest in problem-solving, innovation, and continuous learning. As someone who thrives in dynamic environments, I enjoy exploring new technologies and applying them to real-world challenges.

With a strong foundation in advanced algorithms, artificial intelligence, and software engineering, I've honed my skills to build efficient, scalable, and secure solutions. My academic pursuits have not only equipped me with a deep understanding of key technical concepts but also prepared me to adapt to the fast-paced, ever-changing landscape of the tech industry.

Beyond my academic achievements, I have gained hands-on experience through internships and full-time roles, where I've developed a keen ability to troubleshoot complex technical issues, provide client-focused support, and collaborate across multidisciplinary teams. At ScaleEasy Inc., I currently serve as a Level 2 Technical Support Analyst, resolving advanced issues and ensuring smooth IT service continuity. My experience at Debittech POS and Zedd Customer Solutions has further refined my problem-solving and customer engagement skills, allowing me to improve software functionality and enhance user satisfaction.

I have expertise in a broad range of programming languages (Python, C++, Java, SQL), web technologies (React, Angular, Node.js , Django), and frameworks that enable me to work on both the front-end and back-end. I am particularly interested in AI and machine learning, and I aim to contribute to smart technology solutions that have a lasting impact on society.

When I'm not coding, you’ll likely find me exploring the latest tech trends, working on personal projects, or collaborating with fellow enthusiasts to solve creative problems. I am always open to new opportunities that challenge my technical expertise and push me to grow both professionally and personally.

What i'm doing

  • database management icon

    Database Management

    I design and manage databases to ensure users can easily access the information they need, focusing on efficient structures, optimized queries, robust security, and data integrity.

  • Web development icon

    Web development

    High-quality development of sites at the professional level using my proficiency in HTML, CSS and JavaScript.

  • data visualization icon

    Data Visualization

    I make high-quality visualizations using libraries like Matplotlib, Seaborn and Data Visualization softwares like Power BI, Amazon Quicksight, easyBI, Apache Airflow, Sage 300 by Zap.

  • Web development icon

    Data Analysis

    I am diving deep into the art of data analysis. With hands-on experience in Python, R, and libraries like NumPy, Pandas, and Matplotlib, I’m constantly refining my skills to uncover meaningful patterns and insights. Every dataset is a step closer to mastery!

Sneh Patel
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Sneh Patel

Resume

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Education

  1. Ontario Tech University

    Expected April 2027 | Oshawa, Ontario

    Bachelor of Science in Computer Science (GPA: 3.62 / 4.00)
    • Advanced Algorithms: Designed, analyzed, and implemented efficient algorithms, enhancing problem-solving and optimization skills.
    • Artificial Intelligence: Studying machine learning, neural networks, and NLP, preparing for smart-tech applications.
    • Software Engineering: Mastered SDLC methodologies, agile/DevOps practices, and project management for high-quality delivery.
    • Database Management Systems: Learning to develop and manage relational and NoSQL databases, ensuring integrity, security, and performance.

  2. Northern College of Applied Arts and Technology

    September 2020 | Toronto, Ontario

    Diploma in Computer Engineering Technician (GPA: 3.64 / 4.00)
    • Comprehensive study of computer systems and architecture, focusing on the assembly, configuration, and maintenance of hardware components.
    • In-depth exploration of programming languages, including C, C++, and Java, emphasizing software development and application programming.
    • Extensive training in networking principles and practices, covering network design, implementation, and troubleshooting.

Experience

  1. Level 2 Technical Support Analyst

    Sky Trend Solutions
    Jan 2024 – Current | Toronto, Ontario

    • Led the troubleshooting of 100+ complex technical issues monthly, reducing downtime by 30%.
    • Developed custom scripts to automate 50+ repetitive tasks, improving workflow efficiency; conducted monthly firewall audits to prevent security breaches.
    • Collaborated with Level 3 engineers to design and deploy a custom server environment in Kiosk Mode, restricting access to RDP only and ensuring secure user workflows.
    • Handled critical issues like firewall outages, quickly restoring services and minimizing downtime.
    • Ensured the confidentiality of data and maintained strong security practices across systems.

  2. Technical Support Analyst

    Debittech POS
    Dec 2021 – Dec 2023 | Scarborough, Ontario

    • Provided technical assistance to 900+ clients, resolving 90% of tickets within SLA.
    • Delivered timely solutions and user training, enhancing software proficiency.
    • Contributed to the redesign of POS applications, improving functionality and user experience.
    • Maintained a detailed log of issues and resolutions in the CRM, streamlining support processes.

  3. Technical Sales Representative

    Zedd Customer Solutions
    Oct 2020 – Dec 2021 | Scarborough, Ontario

    • Excelled on the ROGERS project by making outbound calls to promote and sell products and services to a diverse clientele.
    • Demonstrated exceptional customer follow-up, ensuring satisfaction and consistently meeting sales targets.

Contact

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