About me

Hi, I'm Sneh, a passionate and dedicated Computer Science student at Ontario Tech University, with an expected graduation date of April 2027. My journey into technology has been fueled by a deep interest in problem-solving, innovation, and continuous learning. As someone who thrives in dynamic environments, I enjoy exploring new technologies and applying them to real-world challenges.

With a strong foundation in advanced algorithms, artificial intelligence, and software engineering, I've honed my skills to build efficient, scalable, and secure solutions. My academic pursuits have not only equipped me with a deep understanding of key technical concepts but also prepared me to adapt to the fast-paced, ever-changing landscape of the tech industry.

Beyond my academic achievements, I have gained hands-on experience through internships and full-time roles, where I've developed a keen ability to troubleshoot complex technical issues, provide client-focused support, and collaborate across multidisciplinary teams. At ScaleEasy Inc., I currently serve as a Level 2 Technical Support Analyst, resolving advanced issues and ensuring smooth IT service continuity. My experience at Debittech POS and Zedd Customer Solutions has further refined my problem-solving and customer engagement skills, allowing me to improve software functionality and enhance user satisfaction.

I have expertise in a broad range of programming languages (Python, C++, Java, SQL), web technologies (React, Angular, Node.js , Django), and frameworks that enable me to work on both the front-end and back-end. I am particularly interested in AI and machine learning, and I aim to contribute to smart technology solutions that have a lasting impact on society.

When I'm not coding, you’ll likely find me exploring the latest tech trends, working on personal projects, or collaborating with fellow enthusiasts to solve creative problems. I am always open to new opportunities that challenge my technical expertise and push me to grow both professionally and personally.

What i'm doing

  • database management icon

    Database Management

    I design and manage databases to ensure users can easily access the information they need, focusing on efficient structures, optimized queries, robust security, and data integrity.

  • Web development icon

    Web development

    High-quality development of sites at the professional level using my proficiency in HTML, CSS and JavaScript.

  • data visualization icon

    Data Visualization

    I make high-quality visualizations using libraries like Matplotlib, Seaborn and Data Visualization softwares like Power BI, Amazon Quicksight, easyBI, Apache Airflow, Sage 300 by Zap.

  • Web development icon

    Data Analysis

    I am diving deep into the art of data analysis. With hands-on experience in Python, R, and libraries like NumPy, Pandas, and Matplotlib, I’m constantly refining my skills to uncover meaningful patterns and insights. Every dataset is a step closer to mastery!

Sneh Patel
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Sneh Patel

Resume

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Education

  1. Ontario Tech University

    September 2023 – Expected April 2027 | Oshawa, Ontario

    Bachelor of Science in Computer Science (GPA: 3.7 / 4.00)
    • Advanced Algorithms: Mastered the design, analysis, and implementation of algorithms, enhancing problem-solving and optimization skills crucial for developing efficient software solutions.
    • Artificial Intelligence: Gained comprehensive insights into AI principles, including machine learning, neural networks, and natural language processing, preparing for the future of smart technologies.
    • Software Engineering: Acquired a solid foundation in software development lifecycle methodologies, project management, and best practices, emphasizing agile and DevOps approaches for high-quality software delivery.
    • Database Management Systems: Developed proficiency in designing, implementing, and managing relational and NoSQL databases, ensuring data integrity, security, and performance in complex systems.

  2. Northern College of Applied Arts and Technology

    January 2019 – September 2020 | Toronto, Ontario

    Diploma in Computer Engineering Technician (GPA: 3.64 / 4.00)
    • Comprehensive study of computer systems and architecture, focusing on the assembly, configuration, and maintenance of hardware components.
    • In-depth exploration of programming languages, including but not limited to C, C++, and Java, emphasizing software development and application programming.
    • Extensive training in networking principles and practices, covering network design, implementation, and troubleshooting to ensure robust connectivity and system security.

Experience

  1. Level 2 Technical Support Analyst

    ScaleEasy Inc.
    Jan 2024 – Current | Toronto, Ontario

    • Proficient in delivering Level 2 technical support, adept at diagnosing and resolving advanced technical issues to maintain optimal operational efficiency.
    • Experienced in providing essential on-site support and serving as a reliable contact for IT service continuity, ensuring seamless workflows and client satisfaction.
    • Demonstrated ability to work effectively with both Level 1 Support and cross-functional teams, facilitating the swift escalation and resolution of technical problems.
    • Strong knowledge of IT services and products, complemented by experience in managing data confidentiality and working with complex network infrastructures, including firewalls.

  2. Technical Support Analyst

    Debittech POS
    Dec 2021 – Dec 2023 | Scarborough, Ontario

    • Engaged in effective communication with computer users to identify and document technical issues.
    • Provided timely solutions, advice, and training to users, enhancing their understanding and utilization of software applications.
    • Contributed to the redesign of applications and software, improving functionality and user experience.
    • Actively maintained a detailed log of problems and solutions in the CRM system, ensuring efficient reference for the support team and streamlining support processes.

  3. Technical Sales Representative

    Zedd Customer Solutions
    Oct 2020 – Dec 2021 | Scarborough, Ontario

    • Excelled as a Technical Sales Representative on the ROGERS project, effectively making outbound calls to promote and sell products and services to a diverse clientele.
    • Demonstrated exceptional customer follow-up, ensuring satisfaction and meeting sales targets through meticulous communication and interpersonal skills for revenue growth.

My skills

  • Python
    80%
  • Web Development
    70%
  • Database Management
    90%
  • Data visualization
    80%
  • Image Processing
    25%

Contact

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